Testimonials

Customer Reviews

What our customers are saying.

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What Customers Say on Google

5 on Google (389 reviews), 65 on Facebook
Leave a Google review: East Berlin
1 week ago

I hooked up your hard working crew with lunch. They are great guys and very work efficiently and hard. Im I construction contractor I know what I am looking at too. Those poor dudes have to suck in concrete dust, huff epoxy then enjoy a side order of microplastics before the Polyasparic dessert . For what I payed Next Level I hope that the company rewards them when it comes to the hourly pay. Those guys are ones representing the company. They are doing the quality work that I paid for. I hope they get their fair share as THEY are what the customer sees. THEY are the ones that need to deliver the perfect product. THEY are your representatives. Ken Silvestri General Building Services 68 Walnut Hill Road East Lyme

1 week ago

Our Next Level Install Crew of Adrian and Javier showed up right on time. Our existing two-car concrete garage floor was filled with deep cracks and pitted areas. It also included a surrounding vertical wall. Adrian and Javier were friendly and very courteous, and explained the entire process before getting started. They answered all our questions throughout the day. They worked hard to give us a quality job. The area was completely cleaned before they left - you wouldn't have known they were even there except for the brand new floor and vertical walls. They transformed our garage! With a lifetime warranty, we're very satisfied with the installation and the product and would recommend Next Level to anyone looking to replace their concrete garage floor.

Owner replied

Thank you for your detailed feedback and recommendation. We're glad to hear our crew was able to transform your garage and leave it spotless. We appreciate your satisfaction with our service and product.

1 day ago

The crew showed up at our home on time scheduled, very polite and courteous, they did an outstanding, professional job, cleaned area after job, very satisfied with work, we highly recommend this company

Owner replied

Thank you for your recommendation and positive feedback. We're glad our team met your expectations.

3 days ago

Dave from Next Level Concrete Coatings in Plainville, MA, came by this afternoon to have a look at my garage, explain the steps Next Level goes through to create a poly-aspartic garage floor coating, and provide me with a detailed quote. To be honest, I had been expecting a slightly slimy and somewhat evasive salesperson (haven't we all met that type?). Dave was the complete opposite of that. He was very communicative in the scheduling phase of the appointment, arrived exactly on time, and explained in detail the chemistry and physics of poly-aspartic garage floor coatings. (I did not reveal to him that I am a chemistry instructor, but I can tell you that he got it all right!). He went over all the details of the lifetime warranty (very impressive), gave me a very reasonable quote for the job, and put me on the calendar for mid-August. If you are looking around for poly-aspartic coating quotes, I strongly recommend you schedule a visit with a Next Level Concrete Coatings representative (and ask if Dave is available)!

Owner replied

We appreciate your detailed feedback and are glad to hear that our representative was able to provide you with comprehensive information about our poly-aspartic garage floor coatings. We look forward to working on your project in mid-August!

2 weeks ago

Team was professional. Had a small appearance concern and I reached out to my sales person Jordan. He was responsive and helped get the team back out, knowing I still had my garage empty. Adrian one of the techs understood my concern and was able to correct the appearance issue I had. My Garage floor looks absolutely amazing now. This is what I expected and they Delivered. I would absolutely recommend them.

Owner replied

We appreciate your recommendation and your patience with the appearance concern. We're glad to hear your garage floor looks amazing now!

Next Level came out last Friday and repaired a huge crack in my garage floor, and then put the coating on. They also coated my porch. It was all done in one day. They did an amazing job, it looks beautiful 💖💖💖. The two young men that did the job were polite and very professional. Jeremy is only 20 years old and has a wonderful work ethic. Unfortunately, I can’t remember the other guys name, but he has incredible work ethic also. I highly recommend them

Owner replied

Thank you for your glowing review and recommendation. We're delighted to hear you're pleased with the repair and coating work. Our team always strives to be professional and efficient.

1 week ago
Owner replied

We're delighted to see that you enjoyed your experience with us! Thank you for leaving us a rating.

3 weeks ago

He was clear and transparent.

Owner replied

We appreciate your feedback on our transparency. Thank you for your review.

1 week ago

Dave was an amazing rep. No pressure. Very detailed and knows the products. He was honest and fair. Highly recommended. Update: Now that the floor is in, I cannot express how happy I am with Next Level. The installers were professional, personable and talked me through every step of the process. They explained what to expect (and what NOT to expect). Additionally they talked more details on warranty. Great experience!

Owner replied

We appreciate your positive feedback about our representative. Honesty and product knowledge are qualities we value.

4 weeks ago

Next Level Concrete Coating out of the LLC. Berlin, CT location did an amazing job putting down putting down my polyaspartic flaked flooring in my two garage. Adrian was the lead guy and was most professional and detail oriented. I highly recommend Next Level ConcreteCoating, LLC.

Owner replied

We appreciate your positive feedback and recommendation. It's great to hear that you're pleased with your new garage flooring.

1 week ago

The service so far has been nothing but professional. all our questions were answered. A detailed report of what exactly we can expect to have our garage done.

Owner replied

We appreciate your positive feedback. We're glad our team could provide detailed and professional service.

1 week ago

Beautiful work - looks like a brand new garage!

Owner replied

We appreciate your feedback. Glad you're satisfied with the transformation!

1 month ago

Jordan was very knowledgeable and helpful. The garage floor cover is a very nice product. We are very happy with pur choice.

Owner replied

We appreciate your positive feedback. It's great to hear you're happy with your garage floor cover.

1 month ago

Nick was wonderful Even my Dog liked him

Owner replied

Thank you for your kind review, and we are happy your dog enjoyed the consultation too!

1 month ago
Owner replied

Hello, thanks for the great review!

2 weeks ago

Christian our sakes representative was on point and made the process quite clear We feel good about our decision to move forward. The work crew was professional polite understood our questions and were as neat and clean as you would expect. Christian followed thru when I call him and was very accepting of my concerns. I deeply appreciate all of the staff we dealt with during this process 10+ Job well done!!

Owner replied

Thank you for your feedback! We’re thrilled to hear that Christian made the process smooth and straightforward. We’re excited to have you moving forward and appreciate your confidence in us!

1 month ago

I signed up with Jose who was friendly & answered all my questions. He followed through til the end of the job. He was awesome. Adrian & Jeremy did install. Both gentlemen were very respectful & polite not just to me but to each other. They worked well together which was nice to see. They did an excellent job for me. I am very glad I chose Next Step. You won’t be disappointed

Owner replied

We appreciate your positive feedback about our team. We're glad to hear you had a great experience with us.

1 month ago

Jose came out and he was very pleasant. He answered all my questions and was very professional. I signed up to do my garage floor done. Not in yet but my experience so far was very good. Thank you Jose! Garage Floor completed on May 18th. Adrian & Jeremy were both friendly & respectable not only to me but with each other. They worked very well together on the project. I am very pleased with my garage floor. Jose checked in with me the day of the project & answered any questions I had. I would highly recommend them to anyone.

Owner replied

We appreciate your positive feedback! We're glad you found our team professional and helpful. Looking forward to completing your garage floor!

3 weeks ago
Owner replied

Thanks so much for taking the time to share your positive experience!

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